Back

Created	05/14/2024
Reference	240875197
Country	United States
State	Oregon
City	Portland
Zip	97201
Salary	-
Equal Opportunity Employer/Veterans/Disabled Portland State University Position Details Position Details Proposed Start Date06/03/2024Classification TitleFacilities/OperationsRankN - No RankWorking TitleFront Desk ManagerDepartment670551 - AUX University Place Conf CtrPosition NumberD94666RepresentationUU - Unclassified UnrepresentedRenewableRenewableEnd date, if applicable Position FTE1Tenure StatusN - not applicable Position Summary Brief Description of PSU/School/Dept Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners. More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation. University Place Hotel is a public hotel with approximately 8000 sq. ft. of meeting space, a restaurant and 234 guest rooms : https://www.uplacehotel.com/ Position Summary The purpose of this position is to function as the Front Desk Manager at University Place Hotel ( UPL). The Front Desk Manager will provide assistance to the General Manager in relation to front desk operations, scheduling, and staffing. This position is the key contact for guest related issues, reservations, front desk operations, training, liaison with other departments and the “face” of the hotel. Assignments include attending or conducting meetings, performing research and investigative programmatic issues related to UPL staffing models and hospitality programs. Minimum Qualifications Two to four years supervisory, management or lead experience. At least one year of hotel experience Hotel, hospitality, travel industry or other customer service position CUSTOMER SERVICE ; The front desk is the main contact point for all who enter the hotel. This position provides excellent helpful service to all hotel guests. You must have the ability to resolve conflict and to address customer’s needs in a professional and timely manner in a busy, sometimes stressful circumstances. Must be confident in making direct eye contact, open and friendly so that the guest feels welcome. COMMUNICATION; Ability to clearly communicate effectively with a diverse customer base in person, in writing, by telephone or by email to include; greeting customers, guests and visitors in a professional and welcoming manner, collecting payments, helping guests needing assistance, answering customer or public inquiries; Ability to read and interpret documents such as procedure manuals and work instructions. Ability to write clear, complete and accurate routine reports and correspondence to provide information to supervisors and co-workers. Cash handling experience with verifiable accuracy. Familiarity with computers. Ability to work a flexible, variable schedule, Sunday to Saturday, 40 hours per week. Preferred Qualifications Front desk hotel experience as a manager. Travel or Hospitality experience at a management or supervisory level. Key Cultural Competencies Create an environment that acknowledges, encourages, and celebrates differences. Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds. Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct. Environmental Stewardship Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals. Work Days/HoursSunday to Saturday, 40 hours per week, flexible schedule/shifts which will vary based on hotel occupancy with occasional graveyard shifts.Total Compensation Range & Benefits Statement Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity. The starting annual salary for this position will be between $50,148 and $59,556, but may be negotiated above this range dependent upon the factors above, the budget of the hiring department, and approval from HR. An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools : https://www.pdx.edu/human-resources/benefits-overview Please visit our total compensation calculator to see the full value of our benefits package : https://www.pdx.edu/human-resources/psu-total-compensation-calculator Search Details Posting Close DateProjected Close Date for PostingOpen Until FilledApplication screening begins02/19/2024Quick Link https://jobs.hrc.pdx.edu/postings/44145 Supplemental Questions Required fields are indicated with an asterisk (). Describe your experience with supervision and managing employees. (Open Ended Question) * Please explain your customer service philosophy and describe a time when you dealt with a challenging customer service situation. (Open Ended Question) * How do you define diversity and what experiences do you have with diverse populations? (Open Ended Question) * How did you first find out about this position? PSU Website Indeed.com HERCJobs Urban League of Portland Hispanic Metropolitan Chamber Oregon Employment Department Social Media Person Referral Career Builder Glass Door Other - Please describe in the next Question If you selected Other, please describe. (Open Ended Question) Applicant Documents Required Documents Resume Cover Letter Professional References Optional Documents PI240875197
Employer	Portland State University

Front Desk Manager, Portland, Oregon

Browse similar jobs

Get New Jobs By E-Mail