Title: Account Representative I
Location: Deerfield, IL, US
Requisition ID: 1210
Worker Category: FT Benefits Eligible Full-Time
Job Class: Clerical
Posted Date: 30+ days ago
Description:
About us:
AAAHC advocates for the provision of high-quality health care through the development and adoption of nationally recognized standards. We provide a valuable survey experience founded on a peer-based, educational approach to onsite review. The AAAHC Certificate of Accreditation demonstrates an organization’s commitment to providing safe, high-quality services to its patients—every day of the 1,095-day accreditation cycle.
Our work environment includes:
- Hybrid work schedule - in office Monday-Wednesday
- Brand new, modern office setting
- Complimentary snacks in the office
- 37.5 hour work week
- Growth opportunities
- Wellness programs
About the Role:
Reporting to the Manager, Accreditation Services, the Account Representative is responsible for the execution of daily operations to ensure timely delivery of services from application review and completion through to accreditation/certification decision and reporting and providing ongoing client engagement throughout the accreditation/certification cycle to ensure client continuous compliance to AAAHC standards. This role requires high-level customer service to clients and surveyors through delivery of account management activities. This role also requires the ability to multi-task and learn technical health care Standards.
Primary Duties & Responsibilities:
- Manage the client accreditation/certification account management process for new and renewal clients including:
- Review incoming client applications for completeness to ensure accurate scoping and surveyor assignment; follow-up with clients on clarifications and requests for additional application information.
- Where necessary, collaborate with manager on determining onsite survey scope (days/surveyors needed).
- Collaborate with Scheduling coordinators to ensure timely survey/surveyor match and scheduling.
- Develop and maintain working knowledge of Standards interpretation, operational processes and accreditation policies to be able to address client questions. Includes full AAAHC program portfolio.
- Analyze Survey reports to ensure completeness, appropriate interpretation of the Standards, no evaluation conflicts among Standards compliance ratings, and to clarify any questions that may impact the accreditation/certification decision. Recommend an accreditation/certification decision for Accreditation Committee/Work Group consideration.
- Process significant organizational changes and follow-up action as necessary including requests for additional information.
- Generate reports to external bodies summarizing accreditation decisions and findings.
- Comply with accreditation policies, effectively utilize AAAHC systems, and deliver work within timeframes required to fulfill turnaround time, volume, and quality commitments and expectations.
- Respond to, triage, and escalate client information requests and standards interpretation questions as necessary. Ensure quality client service through standards interpretation, report analysis, and policy compliance.
- Implement and maintain timeline/action plans on assigned projects and adhere to deadlines, managing day-to-day projects and decision making. Projects may include participation in development and review of forms, flowcharts and process design to improve operational performance, and User Acceptance Testing (UAT) on new and enhanced systems.
- Propose individual goals, work on action plans, and monitor progress toward approved goals. Identify goal shortfalls and develop corresponding strategies to remedy.
QUALIFICATIONS:
Minimum Qualifications and Job-specific Competencies Required
- Bachelor’s Degree or equivalent work experience demonstrating necessary skills
- Excellent verbal and written communication skills
- Attention to detail with a focus on quality and results
- Ability to multi-task with demonstrated effective time management
- Customer service orientation
- Microsoft Office Proficient (i.e., WORD, EXCEL, PowerPoint)
Preferred Qualifications
- 1-2 yeas of relevant work experience
- Customer Service work experience
- Knowledge of health care service industry
Excellent Benefits Including:
At AAAHC, we prioritize attracting talented individuals who embody our core values of collaboration/communication, accountability, respect, and excellence. We understand the significance of balancing personal life with work commitments and hence offer a comprehensive benefits package to support our team. Our offerings include:
- A robust health benefits package with generously subsidized medical insurance, including FSA and HSA options, complemented by dental and vision coverage
- Assurance of financial security with company-paid benefits such as short and long-term disability, employee life, and Accidental Death and Dismemberment (AD&D) policies.
- An annual discretionary bonus, enhancing your financial prospects
- Generous paid time off that appreciates and rewards your loyalty and tenure with the company - start at 4 weeks/year
- 11 paid company holidays ensuring time for relaxation and family
- Access to our Employee Assistance Program, supporting you in times of need
- A 401(k) plan with a generous company contribution, supporting your future financial stability
- The opportunity for hybrid work arrangements - in office Monday-Wednesday
- Opportunities for continuous education, fostering personal growth and development
- A "Dress for Your Day" policy, promoting comfort and individuality
- Gym reimbursement, promoting wellness and health
- Clear career advancement and growth pathways, recognizing your hard work and ambition
- Rewarding employee referral bonuses for expanding our team
- Public Service Loan Forgiveness (PSLF) eligible employer, enhancing financial wellness
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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