Unit Operations Coordinator-Sign on Bonus Eligible, Minneapolis, Minnesota

Created 11/25/2021
Reference 11414297
Job type Full Time,Part Time
Country United States
State Minnesota
City Minneapolis
Zip 55402
Salary Competitive
About Children's Minnesota

Children's Minnesota is the seventh largest pediatric health system in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's serves kids throughout the Upper Midwest at two free-standing hospitals, 12 primary and specialty care clinics and six rehabilitation sites. Additionally, Children's is Minnesota's only Level I pediatric trauma center inside a hospital dedicated solely to children. In 2018 Children's Minnesota was verified as a Level I Children's Surgery Center by the American College of Surgeons. Children's maintains its longstanding commitment to the community to improve children's health by providing high-quality, family-centered pediatric services and advancing those efforts through research and education. This work is made possible in large part by generous philanthropic and volunteer support from individuals and organizations throughout the state and region. An award-winning health system, Children's received Magnet® recognition from The American Nurses Credentialing Center (ANCC) in 2018 and is regularly ranked by U.S. News & World Report as a top children's hospital. Please visit childrensMN.org .

Department Overview

Our Minneapolis Infant Care Center is a 41-bed infant critical care unit for complex neonatal step down patients and infant medical surgical patients under 1 year of age. We welcome and support families in the care and decision making for their infants. As part of the largest Mother Baby program in the state, we work closely with our specialized interdisciplinary team of professionals dedicated to the care of infants with life-changing diagnoses. In this unit, we care for patients along their continuum of recovery from neonatal intensive care to recovery of infants after surgery, including caring for changing physical and emotional needs, as we prepare the patient and the family to return home. Our complex patient population requires cardio-respiratory monitoring, airway preservation including ventilated tracheostomy patients, medication management of complex gastro-intestinal findings including short bowel and complex feeding plans, as well as management of central lines. Our staff combines a moderate technical skill set with a family-centered approach when caring for our population of patients. We value teamwork, open communication, safety and respect. We embrace an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families.

Position Summary

The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.

Qualifications
Education/Work Experience:
*Post-secondary education or equivalent experience required (college degree preferred)

Skills and Abilities:
*Outstanding professional and positive customer service skills essential
*Positive attitude
*Exceptional problem solving skills
*Strong computer skills such as Microsoft word, excel or hospital technology systems
*Ability to coach others with hospital technology systems
*Competent with basic medical terminology
*Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
*Self-directed, organized, and problem solver.
*Ability to multitask, direct and support information processes on patient care units, work independently and within a team

Physical Demands

Please click here to view the Physical Demands

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.

Children's Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.
Employer Children's Minnesota

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