Management Analyst (Community Development), Santa Clara, California

Created 11/24/2021
Reference 479475
Job type Full Time
Country United States
State California
City Santa Clara
Salary $107,712.00 - $139,404.00 Annually

The Department:
The Community Development Department strives to enhance the community's safety, welfare, quality of life, and economic opportunities by providing advanced planning, development review, permitting and inspection services, as well as administration of programs related to affordable housing. To learn more about the City of Santa Clara's Department of Community Development/Housing click here.

The Position:
The Management Analyst will act as a technology leader for the department, managing and implementing improvements to the City's permit tracking system and other technology tools to facilitate the review and issuance of building permits, land use entitlements and long-range planning initiatives. They will need a high degree of competency with technology tools and be expected to understand their application to the department's business functions. The Management Analysist will be a member of the department's leadership team and expected to demonstrate initiative, a readiness to solve problems, and a team-orientation.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values.

Typical Duties

Specific job duties of this position may vary widely depending on the departmental location of the position. Duties may include, but are not limited to the following.
With general direction:

  • Perform management and operation reviews of organizations, both public, private and non-profit, departments, programs, functions, and systems;
  • Review and analyze policies and procedures to determine efficiency and effectiveness, both financially and operationally;
  • Collaboratively work with representatives of other departments or organizations in conducting studies and be able to apply comparative and best practices data to benchmark activities;
  • Conduct statistical analyses and apply information technology applications, spreadsheets and databases, to analyze and evaluate data;
  • Propose reasonable conclusions, effective solutions and potential options;
  • Recommend modifications to existing policy, procedures and/or processes;
  • Write complete, concise reports designed to effect improvements and/or implement solutions;
  • Present report contents and provides constructive feedback to departments, organizations, functions impacted by the report;
  • Investigate, research and respond to assigned complaints, issues or concerns raised by the public or employees, and propose responses and/or resolutions for review and acceptance by City Manager or senior management;
  • Perform monitoring, review and analysis of procedures, plans, processes, guidelines, and instructions to ensure compliance with departmental policies;
  • Establish, coordinate and monitor the administration of and follow-up on training opportunities, both in-house and external, contractor agreements and equipment and real property leases;
  • Serve as staff liaison, as assigned, to City Commissions and/or committees;
  • Maintain, as directed, relations with governmental jurisdictions, organizations, associations and other external groups, making personal appearances as necessary;
  • Coordinate the review and analysis of State and Federal legislation;
  • Assist in the preparation, submittal and administration of the annual department budget;
  • Organize, coordinate and supervise, as assigned, special City wide events and the City wide volunteer program;
  • Supervise or act as lead employee to staff involved in any of the assignments; and
  • Perform other work as assigned.

Minimum Qualifications

  • Graduation from an accredited college or university with a bachelor's degree in Public Administration, Business Administration or closely related field;
  • One year of responsible professional journey-level experience in public administration which may include systems and procedures, budget, fiscal program and project coordination, or human resources programs.
Desirable Qualifications
A Master's degree in Public or Business Administration or closely related field is desirable.

Possession of an appropriate, valid California Class C driver's license is required at time of appointment and for duration of employment.

Must be able to perform all of the essential functions of the job assignment.
Incumbents in this position are required to file a Conflict of Interest Statement upon assuming office, annually, and upon leaving office, in accordance with City Manager Directive 100.

Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test.

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application

Knowledge, Skills, and Abilities

Knowledge of:

  • Area of assignment;
  • Major principles, practices, methods and techniques of administration relating to at least one of the following: general management, budgeting, human resources, or financial;
  • Principles and techniques of narrative report writing;
  • Analysis of statistical data;
  • Project and workload planning; and
  • Environmental and office safety practices, procedures and standards, e.g. OSHA, Federal, State and local rules and regulations.
Ability to:

  • Organize, analyze and evaluate tangible and intangible data soundly and impersonally;
  • Make recommendations on difficult issues;
  • Conduct independent, original research based on sound analysis and leading to appropriate recommendations to resolve specific issues, complaints or problems involving individuals or organizational units;
  • Present statistical and narrative reports or correspondence including recommendations clearly, concisely, logically, accurately and convincingly in oral and written form;
  • Speak effectively before groups;
  • Establish and maintain tactful and constructive relationships by collaborating with City employees including elected and senior officials and managers, the general public, and other governmental representatives;
  • Work effectively and coordinate multiple projects and complex tasks simultaneously in time-sensitive situations and meet deadlines;
  • Understand, interpret, and apply rules, standards, or procedures and persuade others to accept or adopt recommendations;
  • Formulate reasonable and effective conclusions;
  • Conduct thorough investigations, determine methodologies and obtain basic data necessary to evaluate solutions to complex problems and issues with multiple variables;
  • Train, supervise, or evaluate assigned staff and their work; and
  • Walk or stand for extended periods of time and bend, stoop, crawl, climb, and lift as necessary to perform assigned duties.

Additional Information:
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write "see resume or personnel file.") To receive consideration for the screening process, candidates must submit a 1) Cover Letter, 2) Resume, Supplemental Questions. Incomplete applications will not be accepted. Application packets may be submitted online through the "Apply Now" feature on the job announcement at Applications must be submitted by the filing deadline of December 17 , 2021 at 4:00 PM.

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or
Employer City of Santa Clara, CA

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