Program Manager, New York, NY

Created 10/14/2021
Reference 1121806
Job type Full Time
State NY
City New York
Healthfirst's Enterprise Delivery Services Team has a Program Manager role to support the Digital Provider Collaboration program. Our unique hospital-sponsored, value-based care model is the foundation of our company's sustained growth in one of the most dynamic markets in the country. The Program Manager will play a critical role in the continued evolution of our digital provider engagement strategy.

The Program manager will help design and deliver capabilities to increase provider collaboration and improve member outcomes. This individual will be dedicated to the Agile Work Team to interface between multiple teams and provide leadership to the delivery of new technology. The Program Manager will represent business teams in drafting and prioritizing features for development, developing roadmaps, and ensuring clear communication flows across all relevant parties. The individual will help shape and execute the product strategy that meets the department goals, engage in business case development, and ensure adherence to the Scrum methodology.

Job Description

  • Partners with business stakeholders, Enterprise Delivery Services, Information Technology, implementation teams, and vendors to capture all aspects of a portfolio of projects/programs.
  • Identifies key performance metrics and successfully interprets results to make decisions.
  • Define and communicate the overall vison, objectives, and goals of key business areas.
  • Articulate the minimum viable product needs. Create, refine, socialize, and prioritize the Product backlog.
  • Coordinates and partners with key transformation partners (e.g., Change Management, Learning Design and Delivery, Security, Legal/Compliance, etc.)
  • Oversees the execution of multiple implementation projects to ensure projects are completed on schedule and to budget.
  • When necessary, utilizes highly developed organizational skills to maintain centralized and up-to-date documentation of planned & completed work, roadmaps, requirements, backlogs, and metrics
  • Ensures the achievement of project objectives and drives business value by guiding teams through execution and stabilization.
  • Actively manages all project and key stakeholder expectations and relationships, including vendor management.
  • Drives project teams to resolution of issues/risks, including facilitating mitigation strategies.
  • Actively facilitates discussions to address issues including risk management within and across associated projects and presents information to key stakeholders including committees, project sponsors, and leaders at all levels.
  • Meets financial objectives by forecasting requirements, communicating goals, objectives and responsibilities, keeping the project focused in terms of scope, schedule, communication and risk.
  • Ability to align and motivate a team to achieve objectives.
  • Coaches and mentors product owners and business analysts.
  • Continually defines ways to increase customer satisfaction and deepen business relationships
  • Additional duties as assigned.

Minimum Requirements

  • Experience working in an Agile environment (preferably Scaled Agile)
  • Demonstrated knowledge of project management concepts (preferably Agile/SCRUM)
  • Experience and track record of success directing the efforts of developers as a project manager or product owner in a deadline-driven and fast-paced environment
  • Ability to juggle multiple projects and tasks through exceptional organizational skills
  • Hands on experience in leading process improvement initiatives
  • Excellent influencing, negotiation, and relationship-building skills
  • Bachelor's degree from an accredited institution with a preferred area of study in technology, business, project management or other associated field or equivalent work experience

Preferred Requirements
  • Certifications such as PMP, Six Sigma Green Belt, LEAN, or SaFE PMPO
  • Experience leading matrixed, cross-functional teams
  • Industry work experience in managed or long-term care, insurance, government, or other healthcare agency.
  • Experience with a digital platform product, preferably in a B2B environment
  • Experience working with Health Payers and/or Provider Organizations
  • Experience with Version One
  • *Knowledgeable of New York State Department of Health (DOH), New York State Department of Financial Services (DFS), and Center for Medicare & Medicaid Services (CMS) regulations

Please note: Since we care so greatly about our employees' and members' wellbeing, Healthfirst is moving to an environment where our employees are fully vaccinated against COVID-19. As a prospective new team member, you must be fully vaccinated with a CDC/FDA approved COVID-19 shot(s) to work in our offices. If you are selected to interview for this role, we will explain our vaccination policy in further detail and ensure you are comfortable moving forward with this company policy.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid "" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Employer Healthfirst Inc.

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