Service Desk Video and Event Tech Support, Twin Cities, Minnesota

Created 06/25/2021
Reference 11400816
Job type Full Time
Country United States
State Minnesota
City Twin Cities
Zip 55401
Salary Competitive
***Please note, this position is not eligible for H-1B or Green Card sponsorship. Position Overview:
Interested in an opportunity to learn and work with a variety of technologies across a broad platform? At the University of Minnesota - Office of Information Technology, we currently seek a Web Conferencing and Video Event Support technician to join a team that helps customers build positive experiences with video technology to further progress the research, education, and outreach missions for the institution. As part of the team, you would use your unique talents to design and oversee live event productions and online meetings, as well as problem-solve and attend to customers' concerns empathetically and with compassion. This position will provide an opportunity to work with multiple groups within the IT Service Desk, as well as customers across the University.

We seek a customer centric professional with:

  • A solid understanding of live video production.
  • Professional demeanor, customer focus, and an ability to translate needs.
  • Problem solving capabilities and an ability to make good and timely decisions.
  • An ability to work independently and be self-directed.
  • Organization and a close attention to detail.
  • Flexible and effective communication and writing skills.
  • Composure when operating in a busy environment and ability to effectively manage time while working on multiple priorities.
Job Responsibilities:
  • Manage high-stakes clients and vendors for successful event management.
  • Translate business needs into functional requirements, collaborating with customers' event planning team as necessary.
  • Manage technology aspects of live events real time both remotely and in person.
  • Use a ticketing system to respond efficiently and accurately to customer questions, concerns, and requests received via phone, email and chat.
  • Monitor incident resolution and meet service expectations.
  • Recommend hardware upgrades and ensure proper maintenance of equipment.
  • Help create, document, and implement new solutions for technology knowledge documents.
  • Serve as an escalation point for staff regarding sensitive, unresolved and/or complex issues.


Qualifications

Required Qualifications (please document on resume):
  • Bachelor's degree in a related field; OR a comparable combination of education, experience, and/or training to total 4 years.
  • Experienced with all aspects of digital video production including producing, shooting, editing and lighting.
  • Working knowledge of video publishing systems and technologies..
  • Flexible schedule and on-call availability for on-site events.
  • Ability to lift, carry, and transport heavy production equipment on a regular basis.
  • Must possess a valid driver's license with a safe driving record.


How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Background Check Information

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
Employer University of Minnesota

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