Scholarship Program Coordinator (Student Services Professional IV) (10609), San Francisco, California

Created 02/12/2021
Reference 404222
Job type Full Time
Country United States
State California
City San Francisco
Zip 94132
Working Title
Scholarship Program Coordinator

SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Office of Student Financial Aid

Appointment Type*
This is a one year probationary position.

Time Base*
Full-Time (1.0)

Work Schedule*
Monday to Friday; 8 a.m. to 5 p.m.

Anticipated Hiring Range*
$5,351 per month ($64,212 annually)

Salary is commensurate with experience.

Position Summary*
With oversight by the Director of the Office of Student Financial Aid, the Scholarship Program Manager reports to the Associate Director of Financial Aid. The Manager is responsible for the effective, accurate and timely completion of all functions related to scholarship programs at SF State and supports the University's efforts to recruit new and retain current students by providing counseling to students, applicants and parents on all aspects of the financial aid process. The Manager works closely with academic departments and University Advancement personnel responsible for scholarship administration.

Position Information
Scholarship Program Management
- In consultation with the unit Director, investigate, develop, plan and implement scholarship protocols that facilitate student enrollment and timely graduation. Perform continuous process improvement based on the overall strategic goals and objectives set by the unit and Division of Enrollment Management
- Develop, implement, and maintain written office policies and procedures to comply with federal regulations and to facilitate efficient scholarship administration and disbursement; utilize modern technologies to maintain a current inventory of scholarship programs, their administrators, procedures and timelines
- Serve as expert scholarship resource for the University community - staff, faculty, administrators, University Advancement and Development, students, donors, outside foundations, and parents regarding scholarship activities and policies and guidelines
- Review Scholarship Agreements to ensure compliance with University scholarship policies and Proposition 209, the Affirmative Action Initiative (1996)
- Plan, lead and provide direction to campus partners on the use of AcademicWorks; provide effective training and establish clear communication lines across the University about timelines and guidelines that reflect scholarship agreements; ensure that all information about scholarships are current and entered in the system accurately and in a timely manner
- Serve as the AcademicWorks scholarship system manager for the University community, providing students with a one-stop scholarship site to increase the number of scholarship applicants; serve as primary contact on technical issues and provide expert support on the use of the system
- Assist in the recruitment and retention of student populations through the effective promotion of scholarships using various channels, including social media, print, digital signage on campus and virtual or in-person workshops
- Identify strategies to best promote individual scholarship programs to eligible students; adjust techniques as necessary to account for rapidly changing student circumstances
- Serve on scholarship selection committees; assist campus partners in recruiting scholarship selection committee members or readers, as needed
- Assist the Director in compiling an annual report of scholarships awarded and academic progress of scholarship recipients, on as needed basis

Financial Aid Counseling/Advising
- Stay current with federal policies and procedures; interpret and apply broad knowledge of federal, state and institutional financial aid administration policy to package and administer aid to eligible applicants;
- Using a high degree of judgment and professional skill, counsel students regarding complex personal, academic and financial issues that affect academic success and continuing eligibility for funds; and make referrals to appropriate departments to provide in-depth support on these issues and coordinate any action on behalf of the student within student services departments, while maintaining student privacy and security of student personally identifiable information
- Review and analyze complex financial aid documents, including IRS tax return transcripts, to verify and assess applicant's resources;
- Identify unusual and complex circumstances to establish financial aid policies to ensure and maintain equity in awarding;
- Make decisions to change or adjust financial aid awards to applicants with special needs or circumstances.

Team leadership
- Coordinate and oversee all activities of OSFA staff members with functions related to scholarships, providing a comprehensive support to administer and disburse institutional and external scholarships
- Provide support and backup on programs coordinated by staff within the team;
- Assist prioritizing and distributing workload amongst team members;
- Work with unit leadership to ensure sufficient internal controls and secondary review procedures; perform secondary review of staff work, as needed. Provide training to new and current staff; provides the unit leadership input to performance evaluations.

Other duties as assigned.

Minimum Qualifications*
Knowledge and Abilities:
The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification.

Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.

Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

Possession of these knowledge and abilities is typically demonstrated through the Experience requirements below.

Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
A master's degree in Counseling, Clinical Psychology, Higher Education, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Preferred Qualifications
- Experience in higher education setting
- Experience providing excellent customer service;
- Experience assisting and advocating for students and parents, helping them navigate through Financial Aid processes;
- Demonstrated experience working in student services;
- Excellent writing, oral communication, interviewing, and counseling skills;
- Detail oriented;
- Ability to learn and interpret regulations and policies;
- Ability to work in highly automated environment;
- Ability to interact professionally with all levels of staff and faculty across a university setting
Extensive experience working in a Financial Aid Office interpreting federal and state financial aid policies
- Familiarity with Oracle Campus Solutions (CS), United States Department of Education electronic access:
National Student Loan Data System (NSLDS) and Common Origination & Disbursement System (COD) websites.

Pre-Employment Requirements
This position requires the successful completion of a background check.

Eligibility to Work*
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.
Closing Date/Time: Open until filled
Employer Cal State University (CSU) San Francisco

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