Job ID: 2020-2894
Location: US-MN-Golden Valley | US-MN-Minneapolis
Category: Central Office - Customer Care
Type: Full Time
Min Salary: USD $45,000.00/Yr.
Max Salary: USD $52,000.00/Yr.
Love what you do.
At Room & Board, we provide our customers with a seamless multi-channel experience with our stores ( 16 throughout the U.S.), our website ( www.RoomandBoard) and Customer Care which is our 1-800 phone channel (1.800.301.9720), chat and email.
As a Customer Care Associate on our Customer Care team, you are in a unique role which serves as both a design professional and a problem solver. Whether a customer is looking to make a purchase or has an issue that needs to be resolved, you're dedicated to finding the best personalized solution for each customer.
The majority of Customer Care calls/chats/emails are inbound with most calls coming from potential or existing customers engaged in the purchasing process. They are often seeking design advice and ideas, clarification about products, or delivery information as they look to make or follow up on a recent purchase. Other calls/chats/emails are from customers post-purchase who have questions or need support. As a Design & Customer Care Associate, you will ensure a positive experience as you ask thoughtful questions, listen empathetically and anticipate needs and present a total personalized solution for the customer. In working with customers, you'll heavily leverage our website as well as email and Live Chat.
4600 Olson Memorial Highway, Minneapolis, MN 55422
This full-time role reports to the Customer Care Manager and joins a team of 25+ associates and leaders. The role is based in our Central Office in Golden Valley (Hwy 100 & 55) and works a combination of weekdays and weekends. The primary schedule is 7:45 a.m. - 4:15 p.m. However, one day per week, you will work 10:30 a.m. - 7:00 p.m. and roughly every 6 weeks, you will work a 12:30 p.m. - 9:00 p.m. shift. Additionally, you will be scheduled to work 2-3 weekend days per month.
Although the role is currently work-from-home based on mandates related to COVID-19, once we are able to return to the work environment, you'll have the ability to work from home 1 day each week during your first year as you're acclimating to the role and up to 3 days after the 1-year period. Room & Board provides all required equipment and set up to allow you to work from home seamlessly.
What success looks like:
What you can expect from us:
Room & Board is a place where people can flourish because they can be themselves. We celebrate our differences, including our beliefs and cultural traditions as well as all of the life experiences that define us. We build common ground through understanding and shared experiences. We're better together!
Join us and love what you do. It makes for a great day at work.
|Employer||Room & Board Inc|