Design / Customer Care Associate (Home Furnishings), Golden Valley, Minnesota

Created 06/30/2020
Reference 121208332
Country United States
State Minnesota
City Golden Valley
Zip 55416
Job ID: 2020-2894
Location: US-MN-Golden Valley | US-MN-Minneapolis
Category: Central Office - Customer Care
Type: Full Time
Min Salary: USD $45,000.00/Yr.
Max Salary: USD $52,000.00/Yr.

Overview

Love what you do.

At Room & Board, we provide our customers with a seamless multi-channel experience with our stores ( 16 throughout the U.S.), our website ( www.RoomandBoard) and Customer Care which is our 1-800 phone channel (1.800.301.9720), chat and email.

As a Customer Care Associate on our Customer Care team, you are in a unique role which serves as both a design professional and a problem solver. Whether a customer is looking to make a purchase or has an issue that needs to be resolved, you're dedicated to finding the best personalized solution for each customer.

The majority of Customer Care calls/chats/emails are inbound with most calls coming from potential or existing customers engaged in the purchasing process. They are often seeking design advice and ideas, clarification about products, or delivery information as they look to make or follow up on a recent purchase. Other calls/chats/emails are from customers post-purchase who have questions or need support. As a Design & Customer Care Associate, you will ensure a positive experience as you ask thoughtful questions, listen empathetically and anticipate needs and present a total personalized solution for the customer. In working with customers, you'll heavily leverage our website as well as email and Live Chat.

Location:

4600 Olson Memorial Highway, Minneapolis, MN 55422

Schedule:

This full-time role reports to the Customer Care Manager and joins a team of 25+ associates and leaders. The role is based in our Central Office in Golden Valley (Hwy 100 & 55) and works a combination of weekdays and weekends. The primary schedule is 7:45 a.m. - 4:15 p.m. However, one day per week, you will work 10:30 a.m. - 7:00 p.m. and roughly every 6 weeks, you will work a 12:30 p.m. - 9:00 p.m. shift. Additionally, you will be scheduled to work 2-3 weekend days per month.

Although the role is currently work-from-home based on mandates related to COVID-19, once we are able to return to the work environment, you'll have the ability to work from home 1 day each week during your first year as you're acclimating to the role and up to 3 days after the 1-year period. Room & Board provides all required equipment and set up to allow you to work from home seamlessly.

What success looks like:
  • You are a problem solver by nature. You lead with thoughtful questions and consider the customer's personal style and functional requirements as you offer solutions that create spaces they love. When it comes to the type of problems you prefer to handle, complex and sophisticated trumps routine and predictable. You're solid on your feet and love a challenge.
  • You focus on providing the right solution. You thrive in a solution-based, non-commissioned selling environment that is collaborative and customer focused. When needed, you collaborate with peers as well as staff members outside your immediate team to create with the right solution.
  • Customers love you. You create meaningful and relevant interactions with customers throughout the sales process. When a customer calls upset, you build loyalty by bringing calm to the situation and driving home the right solution.
  • You bring a passion for home and modern design. You are fully engaged in the world around you and understand how homes evolve based upon life changes, technology, sustainability and other influences.
  • You embrace technology. You're comfortable learning custom programs to support your work, navigating tools to drive productivity and using technology to enhance your responsiveness to the customer.

What you can expect from us:
  • You'll enjoy a competitive salary ($45,000 and higher - commensurate with experience, qualifications, etc.) and our unique, progressive benefits that go beyond the basics of health insurance and vacation to support you physically, emotionally and financially including by offering 401(k), profit sharing, three weeks of paid vacation, free financial adviser and more. To learn more, please visit our career site.
  • You'll find a culture where our collaborative spirit leaves little room for bureaucracy and cumbersome rules. Instead we keep it simple, take accountability, solve problems and ultimately do the right thing. We are a people-first company. One of our deepest beliefs is in everyone's right to be treated equally and respectfully. We let this guide our actions every day. We believe in each other.
  • You'll join a company of talented and diverse professionals who are passionate about working together to help customers create homes they love. #weareroomandboard

Room & Board is a place where people can flourish because they can be themselves. We celebrate our differences, including our beliefs and cultural traditions as well as all of the life experiences that define us. We build common ground through understanding and shared experiences. We're better together!

Join us and love what you do. It makes for a great day at work.

PM20

Salary

USD $45,000.00



PI121208332
Employer Room & Board Inc

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